Uncategorized

8 Strategies for Veterinary Practices to Manage Complaints and Deepen Client Relationships

My dog, Cotton, has an autoimmune condition that prohibits her from being vaccinated. Despite that, when we checked in for a follow-up veterinary visit last week, the client service representative reminded us that Cotton was overdue for her vaccines. “Would you like us to update those while you’re here?” she asked. I politely reminded her …

8 Strategies for Veterinary Practices to Manage Complaints and Deepen Client Relationships Read More »

How to Get (and Keep!) Great Veterinary Technicians

It’s almost 2019, and with a nationwide shortage of veterinary technicians in America, certified veterinary technicians should have no problems finding good jobs. But, if it’s a vet tech’s job market, why are there so many unsatisfied techs? As a 10-year veterinary technician veteran and a current recruiter/manager for VSS, a veterinary temporary staffing agency …

How to Get (and Keep!) Great Veterinary Technicians Read More »

Friday Veterinary Humor

According to  my colleague’s  husband, the definition of a veterinary professional is: vet·er·i·nar·y  pro·fes·sion·al: /ˈvet(ə)rəˌnerē/ /prəˈfeSH(ə)n(ə)l/ a person qualified to play with puppies and kitties all day                         While I wish this definition portrayed an accurate picture of my job, sadly, those days are …

Friday Veterinary Humor Read More »

A Guide to Eliminating the Status Quo in Veterinary Medicine, Part 2: 5 Tips for Finding Free, Quality Research

Now that you’ve learned why it’s important to avoid doing things a certain way just because they’ve always been done that way, it’s time to learn how to do your research so you can begin making changes. If you missed my last post, click here for a refresher. I spend quite a bit of time …

A Guide to Eliminating the Status Quo in Veterinary Medicine, Part 2: 5 Tips for Finding Free, Quality Research Read More »